AI Landscape / Customer Service & Contact Centre AI
Observe.AI
AI for contact centre quality, coaching and voice agents.
Company profile
Its contact-center tools support call transcription, quality assurance and agent coaching, with customers and partners including Root Insurance, Tripadvisor and Pearson. ycombinator.com
- Founded
- 2017
- Founders
- Swapnil Jain
- Headquarters
- San Francisco
- Chief executive
- Swapnil Jain
- Employees
- 240
- Ownership
- Not publicly reported
- Total funding
- About $213 million
- Latest funding round
- Series C, $125 million, 2022, SoftBank Vision Fund 2
- Valuation
- Not publicly reported
- Revenue
- Not publicly reported
Drawn from Wikidata, Wikipedia, the company's own site and news and web sources; each figure links to its source. Researched Oct 19, 2026.
Latest news
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