Generative AI in Customer Service

1. 1

   Kogan taps an AI agent to handle customer service, while Suss Ads expands into AI-powered customer service.

   iTnewsThe Star, Kenya
2. 2

   Georgia launches a chatbot to help residents navigate state services.

   StateScoop
3. 3

   Congress takes up AI chatbot safety, addressing AMA concerns.

   Medical Economics

CX DiveTrade pressWhy customers are fed up with AI chatbotsOct 14Medical EconomicsCongress takes up AI chatbot safety, addressing AMA concerns; corporate giants eye billions in rural health transformation funds; Queens pharmacy owner gets 5 years in $24.4M Medicare fraud – Morning Medical UpdateOct 14CIOTrade pressHow to move fast with AI and still maintain customer trustOct 14

• Smart Automotive Sales AI Assistant: Standardizing Customer Experience & Eliminating Data Hallucination for Global AutomakerEvotek JSC · Oct 14
• Kogan taps AI agent to handle customer serviceiTnews · Oct 13
• Why complex issues stymie AI support, and how brands can fix itCX Dive · Trade press · Oct 13
• Is Contact Center AI for Augmentation Missing the Opportunity?CX Today · Oct 13
• AI is ‘reshaping’ Walmart, and Sparky is leading the chargeCX Dive · Trade press · Oct 12
• The CCO AI Customer Experience Framework and How Autonomous Agents Are Changing Customer ServiceAnalytics Insight · Oct 12
• How AI virtual agents are changing the resolution standard in the contact centerCX Dive · Trade press · Oct 12
• Competitive Landscape of the Artificial Intelligence for Customer Service Market Examined Among Top Global CompaniesEIN News · Oct 12
• Chatbot disclosure laws: How California and Europe are changing conversational AI | CX NetworkCX Network · Oct 11
• Georgia launches chatbot to help residents navigate state servicesStateScoop · Trade press · Oct 9
• Natural Language Processing in Customer Service: Transforming Customer Experiences with AINasscom · Oct 9
• Human hedonism, a springboard to excellent customer serviceInquirer.net · Oct 8

Our Customer Service coverage will appear here, including the Industry Spotlight.